Complaints
What is a complaint?
A complaint is a written and signed statement alleging a violation of a federal or state law or a regulation, policy or code, which may include an allegation of unlawful discrimination.
General Complaints (Parents & Community)
Our primary goal is to ensure all complaints are addressed promptly and effectively by the appropriate school site personnel. According to Board Policy, concerns at the school level must initially be addressed with the student’s teacher or a site administrator. This approach ensures that issues are handled by those most familiar with the situation and capable of providing the best guidance. Parents and guardians are encouraged to contact the school directly as their first point of contact for any concerns. This allows site-level staff to address and resolve matters swiftly. If a complaint is mistakenly directed to the district level but should be handled at the site level, it will be promptly redirected to the appropriate school site for resolution.
The following are examples of items that should be initiated at the site level:
- Class placement/schedules
- Grading questions and concerns
- Discipline issues
- Teacher-related concerns
- Activity/Athletic issues
- Transportation concerns/issues
- Administrator-related issues
- Student attendance concerns
If a good faith effort to resolve a concern with the school principal or your concern is not school related, the “Complaints Concerning Employees” form is typically the appropriate form to complete for a general complaint. There are other forms for other types of complaints. These forms or policies are linked below. The use of the wrong form will not prevent the District from reviewing and responding to your concern, but it may delay the process of resolution.
General Complaints (Employees)
To best serve our employees, work-related concerns should initially be addressed with your department supervisor or site administrator. They will make every effort to resolve the issue promptly. If you have already made a good faith effort to resolve your concern with the supervisor or site administrator, or if your concern is not directly related to your employment, please complete the "Complaints Concerning Employees" form for general complaints.
The table below offers a quick reference as to which complaint process should be followed for each type of complaint or allegation. If you require assistance in determining which complaint process to utilize, or if you have any questions, please contact:
Dr. Pamela Brown
Assistant Superintendent, Diversity, Equity & Inclusion
Title IX Coordinator
(310) 263-3210
